Features

Everything you need to efficiently manage your Discord tickets

Web Panel

Full administration interface accessible via browser to manage tickets, configuration and permissions in real-time.

  • Dashboard with statistics
  • Real-time ticket management
  • Configuration without restart
  • API key management

Flexible Architecture

Choose between single-server mode for small communities or dual-server to separate staff and users.

  • Single-server mode (simple)
  • Dual-server mode (separate staff)
  • Easy migration between modes
  • Staff and user isolation

REST API

Integrate Rustmail with your tools via a complete HTTP API. Create tickets from your website or automate your workflows.

  • Ticket creation via HTTP
  • API key authentication
  • Integration with your website
  • Workflow automation

Multilingual

Native support for 10 languages: English, French, Spanish, German, Italian, Portuguese, Russian, Chinese, Japanese and Korean.

  • 10 natively supported languages
  • Configurable default language
  • Fallback language

Commands & Messaging

Complete slash and text commands to efficiently manage your tickets.

  • /reply, /anonreply to respond
  • /edit, /delete to modify
  • /snippet for quick responses
  • Bidirectional typing proxy

Staff Management

Assign, add or remove staff members on tickets.

  • /take to claim a ticket
  • /add_staff, /remove_staff
  • Configurable super admins
  • Role-based permissions

And more...

Reminders & Alerts

Set reminders with /add_reminder and get alerts with /alert when a user replies.

Logs & History

View complete ticket history with /logs. Configurable log channel for auditing.

Scheduled Closing

Close tickets immediately or schedule their closure with /close [time].

Multiple Categories

Move tickets between categories with /move_thread for better organization.

Docker Ready

Official Docker image available: ghcr.io/rustmail/rustmail:latest

SQLite Database

Simple and reliable persistent storage. No external database server required.

Ready to get started?

Check out the documentation to install and configure Rustmail on your server.

Get Started Full documentation